Learning Center
Learn about crypto with VIVA
Fluctuation of $VIVA
See its price updated in real time
Buy VIVA Coins
- Easy purchase of $VIVA
- Secure transactions
Need help?
Resolve your questions with our FAQs
How do I create my account on VIVA Wallet?
When you download the app for the first time, you will be guided to create a security PIN. This PIN will be your primary access method, and you will need to complete the KYC verification process.
What is KYC and why do I need to do it?
KYC (“Know Your Customer”) is a mandatory identity verification process to ensure the security of all transactions. It is necessary to enable purchasing, withdrawal, and conversion functions, complying with regulations against fraud and money laundering.
What should I do if I forgot my PIN?
On the login screen, select the option “Forgot your PIN?”. You will need to follow a recovery process that includes verifying your identity through the associated email and possibly answering security questions.
Are my crypto assets insured?
The VIVA wallet implements high standards of cryptographic security. However, it is essential that you never share your PIN.
How do I buy VIVA Coins ($VIVA) for the first time?
Go to the “Buy” section, select the amount in Bolivianos (Bs) that you wish to invest. The system will automatically calculate the amount of $VIVA you will receive. Choose your payment method (QR), confirm the transaction, and you’re done.
What are the minimum and maximum amounts for purchases?
The amounts may vary. The app will always show you the current limits before you confirm any transaction.
Does the VIVA App charge transaction fees?
Yes, some operations may have an associated fee (for example, withdrawals). You will always see the fee details before confirming your transaction, so you know exactly how much you will pay.
How do I exchange my $VIVA for USDT or vice versa?
Use the “Convert” (Swap) function. Select the currency you have and the one you want to obtain. The app will show you the exchange rate and the fee in real-time before you confirm the exchange.
How do I view the history of all my transactions?
Select the “History” option on the Home screen to see your last 5 transactions. Then, you can press “View All” to access a complete list filterable by type of operation (purchase, withdrawal, conversion, time, etc.).
Does the $VIVA monitoring chart show the real price?
Yes, the chart in the “Monitoring” section shows the price fluctuations of VIVA Coin ($VIVA) in real-time against the Boliviano, using market data.
My transaction failed, but the money was debited from my account. What should I do?
In most cases, the funds are automatically reversed by the bank or payment provider within 24 to 72 business hours. If the issue persists, contact us from the Help section of the app and send us your transaction details. Our support team will assist you until the issue is resolved.
How do I contact support?
Contact us from the Help section of the app and send us your transaction details. Our support team will assist you until the issue is resolved.
How do I get my referral code?
Open your wallet, look for the “Invite and Earn $VIVA” section, and there you will find your unique code ready to copy and share.
What do I earn for referring someone?
You earn between 5 BOB and 50 BOB in $VIVA, depending on your referral’s first deposit:
100 to 499 BOB = 5 BOB in $VIVA
500 to 999 BOB = 25 BOB in $VIVA
1000 BOB or more = 50 BOB in $VIVA
What must my referral do for me to earn?
Download the VIVA APP or ALVA and create their account. Enter your code during registration or on the main screen. Make their first deposit of 100 BOB or more.
How many people can I refer?
You can receive rewards for up to 20 successful referrals for as long as you use the application.
Does my referral also earn something?
Yes! Your referral receives a welcome bonus in $VIVA based on their first deposit:
100 to 499 BOB = 5 BOB in $VIVA
500 to 999 BOB = 25 BOB in $VIVA
1000 BOB or more = 50 BOB in $VIVA
How long does my referral have to activate the benefit?
Your referral has 30 days from when they enter your code to make their first deposit and activate the benefits for both.
What if the code doesn’t work?
If it says “The code was not found,” check that it is correctly written or ask your referrer to send you the code again.
Can I use the referral code if I already have an account?
No, codes only work for new users during their registration or from the main screen if they are new users.
When will I receive my reward?
You will receive your reward in $VIVA immediately after your referral completes their first valid deposit.
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